FAQ's

I ordered/ received the wrong product. Can I return it ?

If your online order is not as expected, please email us for further assistance. Otherwise, all products are FINAL SALE. 

What does my deposit go towards?

Your consultation deposit goes toward the remaining balance on your future vacation.

What are the hours of operation?

Thursday- Sunday; 10:00am- 6:00pm

What if I have to cancel my trip?

If you have to cancel your trip for any reason.. no worries. Due to Covid_19, most refunds for  flights, including when they're part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline. Refunds for hotel, car, or activity, including when they're part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account. 

If I cancel my trip, is the agent fee refundable?

No. Please understand researching and organizing a great vacation is time consuming. I take time customizing every aspect of your vacation so keep that in mind. However, I will offer a ONE time credit in the amount you originally paid. That means if you choose to book with Travelers Galore again, that credit amount can be used towards your vacation.